Person-Centered Care: Integrating Best Practices

This online course is based on the live 2022 Institute for Person-Center Care Conference hosted March 7-12. It will share practical guidance and spark innovative thought to integrate and innovate person-centered practices across the interdisciplinary team and health system. 

PURPOSE

Through the lens of providing person-centered care, this conference gives practical guidance and supports innovative methods for delivering health care. From the individual practitioner to the interdisciplinary team to the health system, we share techniques for implementing person-centered care.

Learners will receive an interprofessional toolkit designed to facilitate person-centered care best practices.

PRACTICE GAPS AND NEEDS

The health care industry in the United States is in a constant and dramatic state of change. Large-scale issues such as increasing costs, constant technology changes and the shift from a fee-for-service model to a value-driven model all contribute to reshaping how health care providers envision and deliver quality service.

Key components of a successful care approach include actively engaging people and caregivers in decisions about health care, treating people with dignity and respect, bridging our fragmented systems, creating and promoting user-friendly access to patient medical records, and co-creating health plans. These principles naturally guide the fields of health and social services; however, we all recognize the need to strengthen, create, and further embed them into practice.

Global Objectives

1. Identify strategies that address barriers to implementing PCC
2. Evaluate and apply current research, resources, and best practices of PCC across sectors
3. Compare and contrast innovative strategies to implement and strengthen PCC practices
4. Discuss the current landscape of person-centered care
5. Identify strategies to enhance coordination and transitions of care across health and human services

Course Learning Objectives

1. List and describe examples of "communication vulnerable" populations that may be likely to experience barriers to person-centered care.
2. Explain why SLPs should be part of the interprofessional healthcare team.
3. Identify evidence-based tools, frameworks, strategies, and/or resources that the interprofessional healthcare team can use to promote person-centered care.

This activity changes learner competence, performance, and patient outcomes that focus on these elements:

• American Board of Medical Specialties: Practice-based learning and improvement, interpersonal and communication skills, professionalism, and systems-based practice.
• National Academy of Medicine: Providing patient-centered care, employing evidence-based practice, applying quality improvement, and using informatics.
• Interprofessional Education Collaborative and Nursing: Values and ethics for interprofessional practice, roles and responsibilities, interprofessional communication, and teams and teamwork.

Diversity, Equity, and Inclusion Competencies

In addition, this activity includes the following diversity, equity, and inclusion competencies (proposed) within the education needs and learning objectives.

• Engage in Self-reflection: Clinicians' self-assessment of own culture, assumptions, stereotypes, biases and the effects these have on medical decision-making. Recognize and manage the impact of bias, class, and power on the clinical encounter and strategize ways to counteract bias in the clinical encounter.
• Address Health Disparities: Include factors such as access, socioeconomic status, environment, institutional practices, and bias that underlie racial, ethnic, gender, and/or sexual orientation disparities in health and healthcare. Include epidemiology of population health.
• Value Diversity in the Clinical Encounter: Value the importance of diversity in health care and address the challenges and opportunities it poses. Exhibit comfort, ask questions, and listen when conversing with patients and/or colleagues about cultural issues and health beliefs.

Target Audience

This online course is valuable for all health and human service professionals with an interest in the practice and innovation of person-centered care.