2022 Institute for Person-Centered Care: Online Course

Person-Centered Care: Integrating Best Practices

This online course is based on the live 2022 Institute for Person-Center Care Conference hosted March 7-12. It will share practical guidance and spark innovative thought to integrate and innovate person-centered practices across the interdisciplinary team and health system. 


Through the lens of providing person-centered care, this course gives practical guidance and supports innovative methods for delivering health care. From the individual practitioner to the interdisciplinary team to the health system, we share techniques for implementing person-centered care.

Learners will receive an interprofessional toolkit designed to facilitate person-centered care best practices.


The health care industry in the United States is in a constant and dramatic state of change. Large-scale issues such as increasing costs, constant technology changes and the shift from a fee-for-service model to a value-driven model all contribute to reshaping how health care providers envision and deliver quality service.

Key components of a successful care approach include actively engaging people and caregivers in decisions about health care, treating people with dignity and respect, bridging our fragmented systems, creating and promoting user-friendly access to patient medical records, and co-creating health plans. These principles naturally guide the fields of health and social services; however, we all recognize the need to strengthen, create, and further embed them into practice.

Global Objectives

  1. Identify strategies that address barriers to implementing PCC
  2. Evaluate and apply current research, resources, and best practices of PCC across sectors
  3. Compare and contrast innovative strategies to implement and strengthen PCC practices
  4. Discuss the current landscape of person-centered care
  5. Identify strategies to enhance coordination and transitions of care across health and human services

Elements of Competence

This activity changes learner competence, performance, and patient outcomes that focus on these elements:

  • American Board of Medical Specialties: Practice-based learning and improvement, interpersonal and communication skills, professionalism, and systems-based practice.
  • National Academy of Medicine: Providing patient-centered care, employing evidence-based practice, applying quality improvement, and using informatics.
  • Interprofessional Education Collaborative and Nursing: Values and ethics for interprofessional practice, roles and responsibilities, interprofessional communication, and teams and teamwork.

Diversity, Equity, and Inclusion Competencies

In addition, this activity includes the following diversity, equity, and inclusion competencies (proposed) within the education needs and learning objectives.

  • Engage in Self-reflection: Clinicians' self-assessment of own culture, assumptions, stereotypes, biases and the effects these have on medical decision-making. Recognize and manage the impact of bias, class, and power on the clinical encounter and strategize ways to counteract bias in the clinical encounter.
  • Address Health Disparities: Include factors such as access, socioeconomic status, environment, institutional practices, and bias that underlie racial, ethnic, gender, and/or sexual orientation disparities in health and healthcare. Include epidemiology of population health.
  • Value Diversity in the Clinical Encounter: Value the importance of diversity in health care and address the challenges and opportunities it poses. Exhibit comfort, ask questions, and listen when conversing with patients and/or colleagues about cultural issues and health beliefs.

Target Audience

This online course is valuable for all health and human service professionals with an interest in the practice and innovation of person-centered care.

Course summary
Registration opens: 
Course expires: 
IPCC Keynote and Trauma-Informed Care


 ̴  Alan Balch, PhD, National Patient Advocate Foundation, Chief Executive Officer

Learning Objectives

  1. Describe the tenets of person-centered care.
  2. Identify tools to measure outcomes as related to person-centered care
  3. Describe frameworks to support person-centered care across the continuum of care.
Trauma-Informed Care

 ̴  Jennifer Best, MS, Ed, CFLE, CFCS-HDFS, BCC, Lecturer and Department Coordinator, St. Ambrose University, Department of Psychology

Learning Objectives

  1. Define and describe trauma and its health-related impacts
  2. Identify principles of trauma-informed care; and
  3. Describe best practices in care design for various aspects of health care to make them more trauma-informed.


Cultural Humility

 ̴  Chris E. Martin, MSW, PhD, St Ambrose University
Associate Professor, School of Social Work

Learning Objectives

  1. Identify ways in which humility is inherent in social work and person-centered care. 
  2. Compare and contrast competency and humility to address issues in the frame of cultural education in social work. 
  3. Examine language and behavior to align with social work ethics, person-centered care, and cultural humility.


Primary Care: Strategies to Enhance Person-Centered Care Practices

 ̴  Benjamin Kolner, MPAS, PA-C, UnityPoint Clinic Family Medicine

 ̴  MaryJo Bloominger, MPAS, PA-C, St. Ambrose University Academic Coordinator, and Assistant Professor, Physician Assistant Studies

Learning Objectives

  1. Define a person-centered medical home (PCMH)
  2. Describe the relationship between population health and PCMHs
  3. Discuss challenges and benefits implementing a person-centered medical home


Person-Centered Care in Physical Therapy Practice

 ̴  Nicolas Cooper, PhD, DPT, PT, St Ambrose University, Assistant Professor, Physical Therapy

Learning Objectives

  1. Discuss the current status of person-centered care in physical therapy
  2. Evaluate the current physical therapy literature on person-centered care
  3. Apply principles from the current physical therapy person-centered care literature to practice
  4. Integrate person-centered care principles into the training of physical therapists


Innovating and Integrating Best Practices of Person-Centered Care in Occupational Therapy: 100 Years in Motion

 ̴  Jill Schmidt, OTD, St. Ambrose University, Director, and Professor, Occupational Therapy

 ̴  Anne Lansing, OTD, MOL, OTR/L, St. Ambrose University, Assistant Professor, Occupational Therapy

Learning Objectives

  1. Explain the components of a person-centered approach within the practice of occupational therapy (OT).
  2. Describe evidence-based principles of application, reflecting person-centered care skills within OT practice.
  3. Identify outcome measures of person-centered care utilized in OT therapy.
  4. Describe person-centered tools and resources utilized in OT.


"Talk with me, not to me": Facilitating patient-provider communication as the cornerstone of person-centered care

 ̴  Darci Becker, Ph.D., CCC-SLP, BCS-S, St Ambrose University, Professor, Speech-Language Pathology Program

 ̴  Emily Diehm Ph.D., CCC-SLP, St. Ambrose University,
Assistant Professor, Speech-Language Pathology Program

Learning Objectives

  1. List and describe examples of "communication vulnerable" populations that may be likely to experience barriers to person-centered care.
  2. Explain why SLPs should be part of the interprofessional healthcare team.
  3. Identify evidence-based tools, frameworks, strategies, and/or resources that the interprofessional healthcare team can use to promote person-centered care.


Health Equity, Closing Gaps Where You Are

 ̴  Ann Garton, DNP, RN, FPCC, CNE, St Ambrose University Director, Institute for Person-Centered Care, Associate Professor, Nursing

 ̴  Gloria McNeal, Ph.D., ACNS-BC, FAAN, National University Associate Vice President, Community Affairs in Health

Learning Objectives

  1. Describe health equity, and the impact health disparities have on population health.
  2. Identify tools to support the interdisciplinary team in working and innovating programs to support health equity for all.



Alan Balch, PhD

Alan Balch, PhD has over fifteen years of executive leadership in the non-profit sector with an emphasis on consensus-building and collaboration. He has led numerous federal advocacy efforts on a range of issues both at the legislative and regulatory level. He became the CEO of both NPAF and PAF in 2013. From 2006 - 2013, he served as the Vice President of the Preventive Health Partnership -- a national health promotion collaboration between the American Cancer Society, American Diabetes Association, and American Heart Association. Prior to 2006 Dr. Balch was the Executive Director of Friends of Cancer Research.

Dr. Balch has served on the Executive Board of the Patient Advocate Foundation and National Patient Advocate Foundation since 2007. He also serves on numerous advisory boards and committees.

He earned his PhD in environmental studies with a concentration in political economy in 2003 from the University of California, Santa Cruz; master’s degree in environmental sciences in 1997 from the University of Texas in San Antonio; his bachelor’s degree (cum laude) in biology in 1994 from Trinity University in San Antonio.


Darci Becker, PhD, CCC-SLP

Darci Becker, PhD, CCC-SLP, Professor at St. Ambrose University received her master’s degree in 1991 and her Ph.D. in Speech and Hearing Science from the University of Iowa in 2011. She is a licensed and ASHA-certified speech-language pathologist (SLP) and worked for 26 years in an inpatient hospital setting. While working in the hospital, she acquired and maintained Board Certification in Swallowing and Swallowing Disorders (BCS-S) from the American Board of Swallowing and Swallowing Disorders for 10 years.

She joined the faculty at St. Ambrose in 2009 and teaches graduate courses in dysphagia and acquired language, cognitive, and motor speech disorders. She is a clinical supervisor for clients receiving speech-language services at the St. Ambrose Rite Care Clinic and has served as the faculty researcher for over 25 graduate research projects.

Darci has presented at regional, state, and national conferences; is currently the Iowa Speech-Language-Hearing Association Board Secretary, and has been the SLP representative at the Institute for Person-Centered Care since 2018.

 Jennifer Best, MS, Ed, CFLE, CFCS-HDFS, BCC

Jennifer Best, MS, Ed., CFLE, CFCS-HDFS, BCC is a Lecturer and Department Coordinator in the Department of Psychology at St. Ambrose University. Jennifer has a Bachelor’s Degree in psychology from the University of Northern Iowa, and a Master’s of Science Degree in Education from Western Illinois University.  Her post-graduate degree is from North Carolina State University.  Jennifer is a Certified Family Life Educator, has a certification in Human Development and Family Studies, and is a Board Certified Coach.  She has worked for 23 years for Iowa State University Extension and Outreach working with families and youth, as well as  providing training, project management, and evaluation for schools, non-profit and governmental organizations on a wide variety of family and social issues. 

She has expertise in human development and parenting, and specializes in high risk populations.  Jennifer has presented at numerous national, state and local conferences, and has trained hundreds of school and non-profit staff members on Adverse Childhood Experiences and trauma. 

She serves on numerous community committees, including the Quad City Trauma Informed Care Consortium.  She has received the Outstanding Field Instructor of the Year Award from the St. Ambrose University School of Social Work, the Annual Leadership and Service Award from Iowa State University, and the Scott County Sheriff’s Department Program of the Year Award for her parent education efforts with incarcerated fathers.

Mary Jo Bloominger, MPAS, PA-C

Mary Jo Bloominger, MPAS, PA-C is a Physician Assistant who is currently teaching in the St Ambrose University Master of Physician Assistant Studies Program.  She received her Bachelor of Science and Master of Physician Assistant Studies degrees from The University of Iowa. She has 25 years of clinical experience in primary care. 

She spent the first 10 years of her career doing health care for the homeless at Community Health Care (CHC) where she saw patients at 6 homeless shelters. While at CHC, she was the team leader for the Diabetes Collaborative sponsored by the Bureau of Primary Health Care.  She was a speaker/faculty for the Health Disparities Collaborative for the Bureau of Primary Health Care. 

She has a special interest in Motivational Interviewing after attending the Bayer Institute for Health Care Communication training on Clinician-Patient Communication to Enhance Health Outcomes for Patients with Diabetes.  She has been a member of the Institute for Person-Centered Care at St Ambrose University since 2017.

Nicholas Cooper, PT, DPT, PhD

Nicholas Cooper, PT, DPT, Ph.D. is an Assistant Professor of Physical Therapy at St. Ambrose University. He is a Board-Certified Clinical Specialist in Orthopaedic Physical Therapy. He earned his DPT and Ph.D. at the University of Iowa.

His clinical and research interests are focused on helping people manage pain, especially low back pain. His clinic experience includes nearly a decade of practice on an interdisciplinary team providing subspecialty care to people with neck and back pain.

Emily Diehm PhD, CCC-SLP

Emily Diehm Ph.D., CCC-SLP is an Assistant Professor at St. Ambrose University. She has over 10 years of experience working as a speech-language pathologist in a variety of settings, with her favorite being public schools.

Her clinical, teaching, and research interests include the connections between oral and written language abilities and best practices for language/literacy instruction for children, including those who use Augmentative and Alternative Communication and/or from culturally and linguistically diverse backgrounds.

Emily currently serves as the Professional Development Manager for the American Speech-Language-Hearing Association's Special Interest Group (SIG) 16 (School-Based Issues) and is the incoming Editor for SIG 16's journal, Perspectives. She also serves as a Board Member for the Autism Society of the Quad Cities.

Ann Garton, DNP, RN, FPCC, CNE

Ann Garton, DNP, RN, FPCC, CNE is the Director of St Ambrose University’s Institute for Person-Centered Care. She has been recognized by Planetree International® as a Fellow of Person-Centered Care. Previously, she led a community health medical center in the ANCC Magnet Certification process. Her community experience has focused on global population health, specifically within the refugee population.

She currently supports the Quad Cities Behavioral Health Coalition as a member of the steering committee and serves on a number of local health and human service organization boards. As host of the IPCC podcast, she shares best practices in person-centered care with experts from across the country. As Associate Professor in Nursing, she especially enjoys sharing her knowledge and engaging our future nurses in the importance of population health and person-centered care.

Benjamin Kolner,

Benjamin Kolner, MPAS, PA-C is a provider at UnityPoint Clinic Family Medicine. He is also a clinical affiliate faculty member at Saint Ambrose University and an affiliate clinical assistant professor at the University of Dubuque. He received his Bachelor of Science degree in biology from Iowa State University, and his master’s in physician assistant studies from Des Moines University.

He has been working in family practice since his graduation in 2013. He helped with the transformation of his clinic into a person-centered medical home in 2015. He and his wife have 3 young children and enjoy traveling, cooking, and spending time outdoors.

Anne Lansing, OTD, MOL, OTR/L

Anne Lansing, OTD, MOL, OTR/L engaged in a variety of clinical roles for 21 years prior to joining the St. Ambrose University Occupational Therapy Department in 2011.  She is a 1988 graduate of St. Ambrose University, and a 1990 graduate of Washington University’s Occupational Therapy program.  She is a 2015 graduate of St. Ambrose University’s Master of Organizational Leadership program, and obtained her Post-Professional Doctor of Occupational Therapy degree through St. Catherine University in 2018. 

Dr. Lansing’s clinical experience has ranged across the lifespan in a variety of settings focusing on adult rehabilitation within inpatient, outpatient, and community-based settings.  Within her faculty role, her research focus is in the area of healthy aging and the impact of the environment on meaningful occupational participation.

She is dedicated to community programming to support older adults toward successful aging and aging in place. This aim led to the development of Aging Innovatively: A Community-Based Healthy Aging Program and the Assistive Technology Reutilization program through Jim’s Place, the assistive technology house affiliated with SAU’s OT program.

Chris Martin, MSW, PhD

Chris Martin, MSW, PhD is an Associate Professor in the School of Social Work at St. Ambrose University.  She teaches both diversity and advanced individual and family skills courses in the school.  Her scholarship lies in the area of implicit racial bias and this led her to create curriculum for the Iowa Department of Human Services to educate both employees of the Department and community members across the state.  Dr. Martin is committed to the teaching and learning of bias, characteristics of white supremacy, antiracism, and social justice.

Gloria McNeal, PhD, ACNS-BC, FAAN
Dr. Gloria McNeal, PhD, ACNS-BC, FAAN is Associate Vice president for Community Affairs in Health at National University. Dr. McNeal provides the vision and dynamic leadership for NU’s community and global outreach strategies. She is a Fellow of the prestigious American Academy of Nursing, former Fellow of the AACN Academic Academic Leadership Nursing Program, and former Fellow of the Robert Wood Johnson Foundation Executive Nurse Fellows Program. Dr. McNeal has authored over 160 books, book chapters, articles, editorials and abstracts and is Editor Emeritus for The Association of Black Nurses Faculty Journal.  Her research focuses on the use of telecommunication technologies in care delivered in the community. She served as a Commissioned Navy Nurse Corps Officer earning two medals of commendation. Her mobile nurse-led clinics have been recognized for an innovative approach to improving access to care for at risk urban communities. Under Dr. McNeal's leadership, NU has successfully established the Vets2BSN Project, a nurse-led clinic, and led the University to being recognized as a Planetree Silver organization. Dr. McNeal has been recognized as a 2019 American Academy of Nursing, a 2019 Planetree International Scholar, a 2020 recipient of the AAN Edge Runners Model of Care Award, and a 2021 Living Legend by the Association of Black Nursing Faculty. 

Jill Schmidt, OTD, MS, OTR/L, CBIS

Jill Schmidt, OTD, MS, OTR/L, CBIS is a professor and program director of the St. Ambrose University Doctor of Occupational Therapy program.  She holds a post-professional doctorate in Occupational Therapy from Creighton University and a Master’s of Science in Health Care Administration from St. Francis University. 

She has 26 years of experience as an Occupational Therapist working in a variety of clinical, administration, and academic settings. She currently teaches Applied Neuroscience in Occupational Therapy and mentors student research in a variety of clinical topics to promote person-centered care within community-based programming.


*Ann Garton, DNP, RN, FPCC, CNE, Director, Institute for Person-Centered Care Associate Professor, Nursing St. Ambrose UniversityKerry Humes, MD, Director, Assistant Professor, Master of Physician Assistant Studies, St. Ambrose University
Darci Becker, PHD, Professor, Master of Speech-Language Pathology, St. Ambrose UniversityTonya Roberts, PhD, Associate Professor, Nursing, University of Wisconsin-Madison
Jennifer Boedeker, MSW, St. Ambrose UniversityJessica Roisen, PhD, Professor, Philosophy, St. Ambrose University
MaryJo Bloominger, MPAS, PA-C, Academic Coordinator, Assistant Professor, Master of Physician Assistant Studies Program, St. Ambrose UniversityKurt Sturmer, DNP, Associate Professor, Nursing, St. Ambrose University
Colleen Doak, PhD, Associate Professor, Master of Public Health, St. Ambrose UniversityErica Thomas, DHed, CHES, Assistant Professor, Kinesiology, St. Ambrose University
Kate Horberg, M Ed, Program Coordinator, Master of Public Health, St. Ambrose University 


It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the  speakers/presenters, authors, planners, and other persons who may influence content of this accredited continuing education (CE).  In addition, speakers, presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation.

For this accredited continuing education activity all relevant financial relationships have been mitigated and detailed disclosures are listed below.

*Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on, patients. The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.

The University of Wisconsin provides equal opportunities in employment and programming, including Title IX requirements. The University of Wisconsin fully complies with the legal requirements of the ADA and the rules and regulations thereof. If any participant in this educational activity is in need of accommodations, please contact info@icep.wisc.edu.

Discloser List CME Internal Report

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by the University of Wisconsin–Madison ICEP and St. Ambrose University Institute for Person-Centered Care. The University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

See individual courses for credit designation statements.

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