Person-Centered Care: Integrating & Innovating Best Practices

January 14, 2022

Person-Centered Care: Integrating Best Practices


Register for one or both days of the conference! Day one is a live virtual format. Speakers will be available to answer questions during the questions/answer time periods.

Day two is the HACK4Person-CenteredCare where the goal is to leave with concrete, workable solutions to implement to address a person-centered health and human service issue. You can attend day two either in person or virtually.


Through the lens of providing person-centered care, this conference gives practical guidance and supports innovative methods for delivering health care. From the individual practitioner to the interdisciplinary team to the health system, we share techniques for implementing person-centered care.

Conference participants receive an interprofessional toolkit designed to facilitate person-centered care best practices.


The health care industry in the United States is in a constant and dramatic state of change. Large-scale issues such as increasing costs, constant technology changes and the shift from a fee-for-service model to a value-driven model all contribute to reshaping how health care providers envision and deliver quality service.

Key components of a successful care approach include actively engaging people and caregivers in decisions about health care, treating people with dignity and respect, bridging our fragmented systems, creating and promoting user-friendly access to patient medical records, and co-creating health plans. These principles naturally guide the fields of health and social services; however, we all recognize the need to strengthen, create, and further embed them into practice.

Global Objectives

  1. Identify strategies that address barriers to implementing PCC
  2. Evaluate and apply current research, resources, and best practices of PCC across sectors
  3. Compare and contrast innovative strategies to implement and strengthen PCC practices
  4. Discuss the current landscape of person-centered care
  5. Identify strategies to enhance coordination and transitions of care across health and human services

Elements of Competence

This activity changes learner competence, performance, and patient outcomes that focus on these elements:

  • American Board of Medical Specialties: Practice-based learning and improvement, interpersonal and communication skills, professionalism, and systems-based practice.
  • National Academy of Medicine: Providing patient-centered care, employing evidence-based practice, applying quality improvement, and using informatics.
  • Interprofessional Education Collaborative and Nursing: Values and ethics for interprofessional practice, roles and responsibilities, interprofessional communication, and teams and teamwork.

Diversity, Equity, and Inclusion Competencies

In addition, this activity includes the following diversity, equity, and inclusion competencies (proposed) within the education needs and learning objectives.

  • Engage in Self-reflection: Clinicians' self-assessment of own culture, assumptions, stereotypes, biases and the effects these have on medical decision-making. Recognize and manage the impact of bias, class, and power on the clinical encounter and strategize ways to counteract bias in the clinical encounter.
  • Address Health Disparities: Include factors such as access, socioeconomic status, environment, institutional practices, and bias that underlie racial, ethnic, gender, and/or sexual orientation disparities in health and healthcare. Include epidemiology of population health.
  • Value Diversity in the Clinical Encounter: Value the importance of diversity in health care and address the challenges and opportunities it poses. Exhibit comfort, ask questions, and listen when conversing with patients and/or colleagues about cultural issues and health beliefs.

Target Audience

This conference is valuable for all health and human service professionals with an interest in the practice and innovation of person-centered care.

Course summary
Available credit: 
  • 4.50 AAPA Category 1 CME
  • 4.50 AMA PRA Category 1 Credit
  • 4.50 ANCC Contact Hours
  • 4.50 ACE Credits
  • 4.50 University of Wisconsin–Madison Continuing Education Hours
    • 4.50 Approved for AMA PRA Category 1 Credit™
Registration opens: 
Course expires: 
Event starts: 
01/14/2022 - 10:00am
Event ends: 
01/14/2022 - 3:45pm


Friday, January 14th, 2022, 10:00 AM-3:45 PM CST

Live, virtual format. We email zoom links to participants prior to the conference.

Person-Centered Care: Integrating Best Practices

Sessions will be live. Speakers will be available to answer questions during the question/answer time periods. All sessions are recorded and available to attendees for 45 days following the conference.

TimeActivities/Topics/SpeakersLearning Objectives
10:00-10:15 AMWelcome*
10:15-11:30 AM


Alan Balch, PhD, National Patient Advocate Foundation, Chief Executive Officer

11:30 AM-12:30 PMConcurrent Sessions

Cultural Humility

 ̴ Chris E. Martin, MSW, PhD, St Ambrose University
Associate Professor, School of Social Work


"Talk with me, not to me": Facilitating patient-provider communication as the cornerstone of person-centered care

 ̴ Darci Becker, Ph.D., CCC-SLP, BCS-S, St Ambrose University, Professor, Speech-Language Pathology Program

 ̴ Emily Diehm Ph.D., CCC-SLP, St. Ambrose University,
Assistant Professor, Speech-Language Pathology Program

  1. List and describe examples of "communication vulnerable" populations that may be likely to experience barriers to person-centered care.
  2. Explain why SLPs should be part of the interprofessional healthcare team.
  3. Identify evidence-based tools, frameworks, strategies, and/or resources that the interprofessional healthcare team can use to promote person-centered care.

Primary Care: Strategies to Make it Even More Person-Centered

 ̴ Benjamin Kolner, MPAS, PA-C, UnityPoint Clinic Family Medicine

 ̴ MaryJo Bloominger, MPAS, PA-C, St. Ambrose University Academic Coordinator, and Assistant Professor, Physician Assistant Studies

12:30-1:15 PMBREAK*
1:15-2:15 PMConcurrent Sessions

Health Equity, Closing Gaps Where You Are

 ̴ Ann Garton, DNP, RN, FPCC, CNE, St Ambrose University Director, Institute for Person-Centered Care, Associate Professor, Nursing

 ̴ Gloria McNeal, Ph.D., ACNS-BC, FAAN, National University Associate Vice President, Community Affairs in Health


Concurrent session

 ̴ Nicolas Cooper, PhD, DPT, PT, St Ambrose University, Assistant Professor, Physical Therapy


Innovating and Integrating Best Practices of Person-Centered Care in Occupational Therapy: 100 Years in Motion

 ̴ Jill Schmidt, OTD, St. Ambrose University, Director, and Professor, Occupational Therapy

 ̴ Anne Lansing, OTD, MOL, OTR/L, St. Ambrose University, Assistant Professor, Occupational Therapy

1. Explain the components of a person-centered approach within the practice of occupational therapy (OT).

2. Describe evidence-based principles of application, reflecting person-centered care skills within OT practice.

3. Identify outcome measures of person-centered care utilized in OT therapy.

4. Describe person-centered tools and resources utilized in OT.

2:15-2:30 PMBREAK*
2:30-3:45 PMTrauma-Informed Care

 ̴ Tiffany Stoner-Harris, PhD, LCPC, LMHC, NCC, Adler University, Assistant Professor, Clinical Mental Health Counseling
3:45 PMClosing/Adjourn*

*No credit will be awarded for these sessions.


Emergency situations occasionally occur and may cause topic or speaker changes. The University of St. Ambrose and the Wisconsin-Madison ICEP reserve the right to alter or substitute a topic or speaker without prior notification.

Live VIRTUAL Webinars from St. Ambrose University
We email zoom links to participants prior to the conference.


Free, current version of Chrome, Firefox, Safari, or Microsoft Edge with audio and video capabilities. Some older browsers and Microsoft Explorer could produce error messages or not display the content correctly. 



Alan Balch, PhD

Alan Balch, PhD has over fifteen years of executive leadership in the non-profit sector with an emphasis on consensus-building and collaboration. He has led numerous federal advocacy efforts on a range of issues both at the legislative and regulatory level. He became the CEO of both NPAF and PAF in 2013. From 2006 - 2013, he served as the Vice President of the Preventive Health Partnership -- a national health promotion collaboration between the American Cancer Society, American Diabetes Association, and American Heart Association. Prior to 2006 Dr. Balch was the Executive Director of Friends of Cancer Research.

Dr. Balch has served on the Executive Board of the Patient Advocate Foundation and National Patient Advocate Foundation since 2007. He also serves on numerous advisory boards and committees.

He earned his PhD in environmental studies with a concentration in political economy in 2003 from the University of California, Santa Cruz; master’s degree in environmental sciences in 1997 from the University of Texas in San Antonio; his bachelor’s degree (cum laude) in biology in 1994 from Trinity University in San Antonio.


Darci Becker, PhD, CCC-SLP

Darci Becker, PhD, CCC-SLP, Professor at St. Ambrose University received her master’s degree in 1991 and her Ph.D. in Speech and Hearing Science from the University of Iowa in 2011. She is a licensed and ASHA-certified speech-language pathologist (SLP) and worked for 26 years in an inpatient hospital setting. While working in the hospital, she acquired and maintained Board Certification in Swallowing and Swallowing Disorders (BCS-S) from the American Board of Swallowing and Swallowing Disorders for 10 years.

She joined the faculty at St. Ambrose in 2009 and teaches graduate courses in dysphagia and acquired language, cognitive, and motor speech disorders. She is a clinical supervisor for clients receiving speech-language services at the St. Ambrose Rite Care Clinic and has served as the faculty researcher for over 25 graduate research projects.

Darci has presented at regional, state, and national conferences; is currently the Iowa Speech-Language-Hearing Association Board Secretary, and has been the SLP representative at the Institute for Person-Centered Care since 2018.

Mary Jo Bloominger, MPAS, PA-C

Mary Jo Bloominger, MPAS, PA-C is a Physician Assistant who is currently teaching in the St Ambrose University Master of Physician Assistant Studies Program.  She received her Bachelor of Science and Master of Physician Assistant Studies degrees from The University of Iowa. She has 25 years of clinical experience in primary care. 

She spent the first 10 years of her career doing health care for the homeless at Community Health Care (CHC) where she saw patients at 6 homeless shelters. While at CHC, she was the team leader for the Diabetes Collaborative sponsored by the Bureau of Primary Health Care.  She was a speaker/faculty for the Health Disparities Collaborative for the Bureau of Primary Health Care. 

She has a special interest in Motivational Interviewing after attending the Bayer Institute for Health Care Communication training on Clinician-Patient Communication to Enhance Health Outcomes for Patients with Diabetes.  She has been a member of the Institute for Person-Centered Care at St Ambrose University since 2017.

Nicholas Cooper, PT, DPT, PhD

Nicholas Cooper, PT, DPT, Ph.D. is an Assistant Professor of Physical Therapy at St. Ambrose University. He is a Board-Certified Clinical Specialist in Orthopaedic Physical Therapy. He earned his DPT and Ph.D. at the University of Iowa.

His clinical and research interests are focused on helping people manage pain, especially low back pain. His clinic experience includes nearly a decade of practice on an interdisciplinary team providing subspecialty care to people with neck and back pain.

Emily Diehm PhD, CCC-SLP

Emily Diehm Ph.D., CCC-SLP is an Assistant Professor at St. Ambrose University. She has over 10 years of experience working as a speech-language pathologist in a variety of settings, with her favorite being public schools.

Her clinical, teaching, and research interests include the connections between oral and written language abilities and best practices for language/literacy instruction for children, including those who use Augmentative and Alternative Communication and/or from culturally and linguistically diverse backgrounds.

Emily currently serves as the Professional Development Manager for the American Speech-Language-Hearing Association's Special Interest Group (SIG) 16 (School-Based Issues) and is the incoming Editor for SIG 16's journal, Perspectives. She also serves as a Board Member for the Autism Society of the Quad Cities.

Ann Garton, DNP, RN, FPCC, CNE

Ann Garton, DNP, RN, FPCC, CNE is the Director of St Ambrose University’s Institute for Person-Centered Care. She has been recognized by Planetree International® as a Fellow of Person-Centered Care. Previously, she led a community health medical center in the ANCC Magnet Certification process. Her community experience has focused on global population health, specifically within the refugee population.

She currently supports the Quad Cities Behavioral Health Coalition as a member of the steering committee and serves on a number of local health and human service organization boards. As host of the IPCC podcast, she shares best practices in person-centered care with experts from across the country. As Associate Professor in Nursing, she especially enjoys sharing her knowledge and engaging our future nurses in the importance of population health and person-centered care.

Benjamin Kolner,

Benjamin Kolner, MPAS, PA-C is a provider at UnityPoint Clinic Family Medicine. He is also a clinical affiliate faculty member at Saint Ambrose University and an affiliate clinical assistant professor at the University of Dubuque. He received his Bachelor of Science degree in biology from Iowa State University, and his master’s in physician assistant studies from Des Moines University.

He has been working in family practice since his graduation in 2013. He helped with the transformation of his clinic into a person-centered medical home in 2015. He and his wife have 3 young children and enjoy traveling, cooking, and spending time outdoors.

Anne Lansing, OTD, MOL, OTR/L

Anne Lansing, OTD, MOL, OTR/L engaged in a variety of clinical roles for 21 years prior to joining the St. Ambrose University Occupational Therapy Department in 2011.  She is a 1988 graduate of St. Ambrose University, and a 1990 graduate of Washington University’s Occupational Therapy program.  She is a 2015 graduate of St. Ambrose University’s Master of Organizational Leadership program, and obtained her Post-Professional Doctor of Occupational Therapy degree through St. Catherine University in 2018. 

Dr. Lansing’s clinical experience has ranged across the lifespan in a variety of settings focusing on adult rehabilitation within inpatient, outpatient, and community-based settings.  Within her faculty role, her research focus is in the area of healthy aging and the impact of the environment on meaningful occupational participation.

She is dedicated to community programming to support older adults toward successful aging and aging in place. This aim led to the development of Aging Innovatively: A Community-Based Healthy Aging Program and the Assistive Technology Reutilization program through Jim’s Place, the assistive technology house affiliated with SAU’s OT program.

Chris Martin, MSW, PhD

Chris Martin, MSW, PhD is an Associate Professor in the School of Social Work at St. Ambrose University.  She teaches both diversity and advanced individual and family skills courses in the school.  Her scholarship lies in the area of implicit racial bias and this led her to create curriculum for the Iowa Department of Human Services to educate both employees of the Department and community members across the state.  Dr. Martin is committed to the teaching and learning of bias, characteristics of white supremacy, antiracism, and social justice.

Gloria McNeal, PhD, ACNS-BC, FAAN

Jill Schmidt, OTD, MS, OTR/L, CBIS

Jill Schmidt, OTD, MS, OTR/L, CBIS is a professor and program director of the St. Ambrose University Doctor of Occupational Therapy program.  She holds a post-professional doctorate in Occupational Therapy from Creighton University and a Master’s of Science in Health Care Administration from St. Francis University. 

She has 26 years of experience as an Occupational Therapist working in a variety of clinical, administration, and academic settings. She currently teaches Applied Neuroscience in Occupational Therapy and mentors student research in a variety of clinical topics to promote person-centered care within community-based programming.

Tiffany Stoner-Harris, PhD, LCPC, LMHC

Tiffany Stoner-Harris, PhD, LCPC, LMHC completed her Ph.D. at the University of Iowa in Counselor Education and Supervision. She is a Licensed Clinical Professional Counselor (LCPC) in the state of Illinois, a Licensed Mental Health Counselor (LMHC) in the state of Iowa, a Registered Play Therapist-Supervisor (RPT-S), and a National Certified Counselor (NCC).

She has worked in the mental health field for over 20 years providing case management, counseling/therapy services, and consultation services. Her clinical experiences include early intervention counseling and play therapy interventions with children ages 0-5 and their families, as well as individual, group, family and couples counseling with school-age children, adolescents, and adults. 

Dr. Stoner-Harris' counseling specialties include PTSD and trauma, multicultural issues, women’s issues, parenting issues, youth, and adult mental health, substance abuse counseling, co-occurring disorders, and reentry counseling. She is an advocate for equity in education, social justice issues, and trauma services.

She has completed extensive trauma training through a collaborative trauma consortium, and provides trauma informed care training to other stakeholder groups and service providers.

Her commitment to service and professional development includes being an active member of several local and national boards, committees, and organizations including Rock Island/Milan School Board, Headstart Policy Council, Tapestry Farms Board, African American Leadership Society (former), Child Abuse Councils Safe from the Start Coalition, NAACP, American Counseling Association, Chi Sigma Iota Counseling Honor Society, and the Association for Play Therapy.


*Ann Garton, DNP, RN, FPCC, CNE, Director, Institute for Person-Centered Care Associate Professor, Nursing St. Ambrose UniversityKerry Humes, MD, Director, Assistant Professor, Master of Physician Assistant Studies, St. Ambrose University
Darci Becker, PHD, Professor, Master of Speech-Language Pathology, St. Ambrose UniversityTonya Roberts, PhD, Associate Professor, Nursing, University of Wisconsin-Madison
Jennifer Boedeker, MSW, St. Ambrose UniversityJessica Roisen, PhD, Professor, Philosophy, St. Ambrose University
MaryJo Bloominger, MPAS, PA-C, Academic Coordinator, Assistant Professor, Master of Physician Assistant Studies Program, St. Ambrose UniversityKurt Sturmer, DNP, Associate Professor, Nursing, St. Ambrose University
Colleen Doak, PhD, Associate Professor, Master of Public Health, St. Ambrose UniversityErica Thomas, DHed, CHES, Assistant Professor, Kinesiology, St. Ambrose University
Kate Horberg, M Ed, Program Coordinator, Master of Public Health, St. Ambrose University 


It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the  speakers/presenters, authors, planners, and other persons who may influence content of this accredited continuing education (CE).  In addition, speakers, presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation.

For this accredited continuing education activity all relevant financial relationships have been mitigated and detailed disclosures are listed below.

*Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on, patients. The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.

The University of Wisconsin provides equal opportunities in employment and programming, including Title IX requirements. The University of Wisconsin fully complies with the legal requirements of the ADA and the rules and regulations thereof. If any participant in this educational activity is in need of accommodations, please contact

Discloser List CME Internal Report

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by the University of Wisconsin–Madison ICEP and St. Ambrose University Institute for Person-Centered Care. The University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.




The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 6.00 ANCC contact hours. Iowa Board of Nursing accepts ANCC contact hours for nursing continuing education requirements.


The University of Wisconsin–Madison ICEP designates this live activity for a maximum of  6.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


The University of Wisconsin–Madison ICEP has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 6.0 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation


As a Jointly Accredited Organization, the University of Wisconsin–Madison ICEP is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Wisconsin – Madison ICEP maintains responsibility for this course. Social workers completing this course receive 6.00 live continuing education credits.


The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this program for 0.60 continuing education units (CEUs) or 6.00 hours. 

Credit applications for additional professions are in progress.

Available Credit

  • 4.50 AAPA Category 1 CME
  • 4.50 AMA PRA Category 1 Credit
  • 4.50 ANCC Contact Hours
  • 4.50 ACE Credits
  • 4.50 University of Wisconsin–Madison Continuing Education Hours
    • 4.50 Approved for AMA PRA Category 1 Credit™


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Registration Fees

Receive a reduced rate when registering by entering in the appropriate coupon code.

BEFORE January 5th, 2022

  • $130 two days of the conference + toolkit
  •  $ 65 for one day of conference + toolkit

AFTER January 5th, 2022

  • $150 two days of the conference + toolkit
  • $75 for one day of conference + toolkit

Saint Ambrose University Faculty

  • $50 for two days of the conference + toolkit
  • $25 for one day of the conference + toolkit

Saint Ambrose University Students

  • $10 for two days of the conference + toolkit
  • $5 for one day of the conference + toolkit

Required Hardware/software

Free, current version of Chrome, Firefox, Safari, or Microsoft Edge with audio and video capabilities. Some older browsers and Microsoft Explorer could produce error messages or not display the content correctly.