Annual Preceptor Training: Crucial Conversations with Pharmacy Learners
This activity will give preceptors practical language, examples, and frameworks that can be applied directly to challenging interaction with learners. It will guide how to provide feedback and approach crucial conversations in order to uphold professionalism standards, respect for people commitments, and support learner growth.
Intended Audience
Pharmacists, Pharmacy Technicians
Learning Objectives
As a result of participation in this educational activity, members of the healthcare team will increase their ability to:
- Apply evidence-based frameworks for crucial conversations
- Utilize strategies to prepare for and navigate emotionally difficult discussions
- Promote a growth mindset during constructive feedback
Course summary
- 0.50 ACPE Contact Hours - Pharmacist
- 0.50 ACPE Contact Hours - Pharmacist Technician
- 0.50 University of Wisconsin–Madison Continuing Education Hours
FACULTY DISCLOSURE
It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the speakers/presenters, authors, planners, and other persons who may influence content of this accredited continuing education (CE). In addition, speakers, presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation.
* Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on, patients.
The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.
For this accredited continuing educational activity all relevant financial relationships have been mitigated and detailed disclosures are listed below:
| Name | Role | Financial Relationship Disclosures | Discussion of Unlabeled/Unapproved uses of drugs/devices in presentation? |
| Kristina Heimerl, PharmD, BCACP UW Health | Coordinator | No relevant relationships with ineligible companies to disclose | No |
| Sarah Tortora, PharmD, BCPS UW Health | Coordinator | No relevant relationships with ineligible companies to disclose | No |
| Brittany Satterly, PharmD, BCPS UW Health | Author | No relevant relationships with ineligible companies to disclose | No |
| Ryan Seagren, PharmD UW Health | Reviewer | No relevant relationships with ineligible companies to disclose | No |
| Richard Maddox, MS UW Health | Author | No relevant relationships with ineligible companies to disclose | No |
Accreditation Statement
![]() | In support of improving patient care, the University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team. |
Credit Designation Statements
Accreditation Council for Pharmacy Education (ACPE)
The University of Wisconsin–Madison ICEP designates this knowledge-based activity for a maximum of 0.5 hours or 0.05 CEUs of CPE credit. Credit can be earned by successfully completing the activity and the evaluation. Credit will be provided to NABP CPE Monitor within 60 days after the activity completion.
Universal Activity Number (UAN) - Pharmacist: JA0000358-0000-26-042-H99-P
Universal Activity Number (UAN) - Pharmacy Technician: JA0000358-0000-26-042-H99-T
Continuing Education Units
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this program for .05 continuing education units (CEUs) or 0.5 hour.
Available Credit
- 0.50 ACPE Contact Hours - Pharmacist
- 0.50 ACPE Contact Hours - Pharmacist Technician
- 0.50 University of Wisconsin–Madison Continuing Education Hours
Content is housed in UW Health's ULearn Platform. Please refer to ULearn course page for further requirements. UW Health login required.
You will be provided with your Attendance Confirmation Code after successful completion of the course and assessment in ULearn.
Registration for this activity can only be completed through the ICEP Learning Portal. Attendee registrations made through any other sites cannot be honored. UW-Madison ICEP is not able to refund fees paid through unaffiliated registration sites, such as eMedEvents.com, MedConfWorld.com, EventEgg.com, and 10times.com. Please report any unauthorized websites or solicitations for registrations to [email protected]
Accessibility
If you need anything to participate in this program, please contact [email protected]
Required Hardware/software
Computer, tablet, or other mobile device with sound (closed captioning also available).
Free, current version of Edge, Firefox, Safari, or Chrome. Some older browsers and Internet Explorer could produce error messages or not display the content correctly.
Free, current version of Adobe Acrobat Reader or other .pdf reader.

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