Learning Objectives:

  1. Define the responsibilities of the Patient Relations Department
  2. Demonstrate the workflow when a complaint or grievance is received from patients
  3. Describe best practice in managing challenging behavior
  4. Demonstrate and explain how best practice strategies can be used in real time to manage behavior
Session date: 
05/15/2025 - 12:00pm to 1:00pm CDT
Location: 
Virtually
WI
United States
See map: Google Maps
  • 1.00 AAPA Category 1 CME
  • 1.00 AMA PRA Category 1 Credit™
  • 1.00 ANCC Contact Hours
  • 1.00 University of Wisconsin–Madison Continuing Education Hours
    • 1.00 Approved for AMA PRA Category 1 Credit™
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Discloser List CME Internal Report
Presenter(s): 
Bethany Ward