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ForwardTelehealth for the Interprofessional Team: Your Telehealth Presence
The benefits of telehealth are clear: when high-quality care is safe and convenient, people are more likely to seek it. In the wake of the COVID-19 pandemic, providers are experiencing exponential growth in patient desire for telehealth options. This course outlines the standards and best practices to use as a roadmap for designing a top-notch telehealth practice.
In this session the learner will learn from both patients and providers who discuss their telehealth experiences and discuss strategies for cultivating a positive and effective patient experience.
ELEMENTS OF COMPETENCE
This activity changes learner competence and focuses on these elements:
- American Board of Medical Specialties: Patient care and procedural skills and interpersonal communication skills
- National Academy of Medicine: Providing patient-centered care
- Center for the Advancement of Pharmacy Education: Communication and patient-centered care
- Interprofessional Education Collaborative and Nursing: Roles/responsibilities and teams and teamwork
Intended Audience
We designed this course for advance practice nurses, nurses, pharmacists, physicians, physician assistants, social workers, and others who use telehealth within their clinical practice.
Learning Objectives
By the end of the course, professionals as members of the healthcare team will be able to:
- Define critical factors for establishing an effective presence during a virtual office visit.
- Identify provider behaviors that contribute to a respectful and trusting virtual visit environment, from the patient’s perspective.
- Describe skills and strategies for maintaining a professional and respectful demeanor in the midst of virtual visit distractions and technical disruptions.
- Discuss anticipatory strategies for addressing technical issues that may occur during virtual visits.
- Identify strategies for effective communication and collaborative practice with the interprofessional team in a virtual environment.
Agenda
| Session | Learning Objectives |
Your Telehealth PresenceGiving voice to the patient experience is the foundation of person-centered care. This session features interviews with several UW Health telehealth patients. They respond to specific and detailed questions about their experience, from pre-visit, to visit to post-visit instructions. Our panelists identify the significance of these findings and discuss strategies for cultivating a positive and effective patient experience. Panelists | |
 ~ Shelby Gomez, PharmD |  ~ Kristen Panther, NP |
 ~ Megan Neuman, MD |  ~ Mariah Quinn, MD, MPH |
 ~ Holly Pagel, MSW |  ~ Joanna Ruchala, MD |
 ~ Linda Sparks, MBA (Facilitator) |  ~ Jonathan Takahashi, MD, MPH |
Patient Perspectives and the Provider Panel
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Patient Perspectives and the Provider Panel
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Patient Perspectives
Kaylene, UW Health Patient
Emily, UW Health Patient
Suyapa, UW Health Patient
Brent, UW Health Patient
Laura, UW Health Patient
MODERATORS, PANELISTS & SPEAKERS
| Shelby Gomez, PharmD, BCPS, received her Bachelor of Pharmaceutical Sciences degree in 2015 from the University of Wisconsin - Madison and her Doctor of Pharmacy degree from the University of Wisconsin School of Pharmacy in 2017. She completed a PGY1 pharmacy practice residency and PGY-2 ambulatory care residency at the University of North Carolina Medical Center in 2018 and 2019, respectively. She is a Board Certified Pharmacotherapy Specialist. She currently practices as a specialty pharmacist at the UW Health Specialty Pharmacy and as an ambulatory care clinical pharmacist in the UW Lupus Nephritis clinic. As a clinical pharmacist at UW Health, her daily clinical activities include counseling patients on new start specialty medications, providing device teaching using telehealth technology, completing quarterly review and assessment of safety, efficacy, and adherence to specialty therapies, in addition to in-clinic medication management for lupus nephritis patients. She is also currently involved in lupus research focusing on addressing medication adherence barriers and better equipping providers to start adherence conversations with patients. Her pharmacy interests include networking, leadership development, and advancing ambulatory care practice. |
 Megan Neuman, MD | Megan Neuman, MD is with UW Health Pediatrics and Adolescent Medicine. She is a Wisconsin native earning her medical degree at the University of Wisconsin School of Medicine and Public Health, Madison, WI. After completing her residency at Oregon Health and Sciences University, Portland, OR she worked as a pediatrician at Legacy Health in Portland in primary care as well as in the newborn nursery. Prior to coming to Madison, she was working in Sturgeon Bay, WI. Dr. Neuman is also a certified lactation consultant with a particular interest in the care of newborns and infants. Children and adolescents of all ages present different kinds of joys and challenges, and she is happy to see them all! In her free time, she enjoys outdoor activities of all kinds, including rowing, biking, running, and hiking. |
| Holly Pagel, MSW, LCSW-SA, ICS, graduated from UW-Madison, School of Social Work, with her MSW in 2006. Prior to receiving her MSW, Holly worked for the Department of Corrections for six years. She has been employed at Jefferson County Human Services since 2006 where she worked for five years in the Comprehensive Community Services program as a Service Facilitator and Psychotherapist, working with children and adults diagnosed with a severe and persistent mental illness. For the past 10 years she has been the Clinic Manager of the Outpatient Mental Health and AODA Clinic at Jefferson County Human Services. Holly is currently the Intoxicated Driver Program Coordinator for Jefferson County. She has been an Instructor in the social work field for the past 10 years and a Field Instructor with UW-Madison, Sandra Rosenbaum School of Social Work since 2013. Holly was a foster parent for seven years. Holly’s areas of interest include the treatment of co-occurring mental health and substance use disorders, substance use prevention and she has a strong passion for racial justice and equity. Holly is a Motivational Interviewing coach and trainer and intensively trained in Dialectical Behavioral Therapy (DBT), including DBT-C. |
| Kristen Panther, NP is licensed as an Advanced Practice Nurse Prescriber and board-certified in adult health by the American Nurses Credentialing Center. In her clinical work, Kristen focuses on health promotion of well adults and chronic disease management, with specific interest in women's health (including contraception), diabetes, hypertension, nutrition and lifestyle management of obesity. She is also the Program Manager of Professional Development and Education for UW Health’s Advanced Practice Providers. Kristen has co-created and co-taught an interdisciplinary course on preceptor development for interdisciplinary medical educators. She developed a recurring hands-on skills session to support APP’s in practicing at their full scope of practice. She is a past awardee of the General Internal Medicine Clinical Teaching Award as well as the UW Health Patient Experience Award. |
 Mariah Quinn, MD, MPH | Mariah Quinn, MD is a faculty member in the Division of General Internal Medicine in the Department of Medicine. She serves as Director of the Empathy Course and is the Chief Wellness Officer for UW Health. Her areas of expertise include physician well-being, medical education and humanism in medicine. Previously, she served as Physician Chief of the Complex Chronic care Program at Harvard Vanguard Medical Associates and a Clinical Instructor at Harvard Medical School. She is a member of the Association of Program Directors of Internal Medicine, the Society of General Internal Medicine, and the American College of Physicians. Honors and awards presented to Dr. Quinn include induction into the Alpha Omega Alpha medical honorary society, the Paul Sherlock Prize in Internal Medicine for Integrity and Compassion in the care of patients at Cornell University, the Joan Severino Parisi Faculty Prize in Internal Medicine for scholastic achievement in Internal Medicine at Cornell University, the Tufts University Medical School Teaching Award, the Physician’s Physician Award awarded by the Department of Medicine Internal Medicine Residents Class of 2015, the Graham-Meyer Teaching Award for excellence in ambulatory teaching, and induction into Fellowship in the American College of Physicians. Dr. Quinn has co-created and co-taught a course on empathy for Internal Medicine residents that relies upon evidence review and review of humanities-informed techniques including improvisational theater, art observation, and stress modulation and self-care skills including meditation, mindfulness, and breath/movement awareness. She has also served as a coach for WeTalk (a simulation-based training workshop for providers that focuses on development of empathic communication skills) and as leader and co-developer of an elective course for third-year residents that uses observation and reflection on art and guided relaxation exercises to consider the transition from residency to fellowship or faculty roles. Additional past courses taught or led by Dr. Quinn include Communication and Humanistic Medicine, Caring for Dying Patients and Self-Care, Advanced Medical Interviewing, and Mental Health and Wellness. She serves as a preceptor for UW School of Medicine and Public Health medical students in continuity clinics and in the Patient, Doctor and Society course. |
| Joanna Ruchala, MD earned her medical degree from the University of Wisconsin School of Medicine and Public Health (formerly UW Medical School), Madison, WI and completed her residency at the University of Wisconsin Hospital and Clinics. Her special interests include preventive medicine. She is a faculty member in the Division of General Internal Medicine within the Department of Medicine. Dr. Ruchala is active in medical student teaching, and is a member of the American College of Physicians. |
Linda Sparks, MBA | Linda Sparks, MBA is the Director of Patient & Family experience at UW Health. She joined UW Health in 2017 and has more than 30 years of experience in advancing patient experience. She provides leadership in accelerating healthcare’s improvement of patient and family experience with emphasis on multidisciplinary team collaboration and the use of lean process improvement methodology. |
 Jonathan Takahashi, MD, MPH | Jonathan Takahashi, MD, MPH completed a bachelor’s degree in Chemistry from Carleton College in Minnesota. He spent a year on the island of Kaben in the Marshall Islands, teaching grades 3-8 in a bilingual environment. In addition to the challenges of under-resourced education, he was able to see first-hand the consequences of severely limited health care. This experience ultimately inspired him become a doctor and work with communities to improve health and prevent disease. He returned to the states and earned both his medical degree and Masters in Public Health from Harvard. As part of his MPH, he conducted a program evaluation of the Mind-Body Program for Successful Aging, a group health promotion program for seniors in the Boston area. Jonathan’s personal practice of yoga and meditation has motivated his interest in integrating techniques from these traditions with western medicine to better support health and prevent disease, and to help patients manage chronic illness. He sees potential for mind-body medicine to improve not only individual well-being, but also the well-being of groups and communities. He finished his residency in Family Medicine at UW-Madison in 2015 and is currently an Academic Integrative Medicine Fellow. Outside of work, Jonathan enjoys music, playing piano, singing, cooking, being outdoors, exercising, and spending time with family. |
PLANNING COMMITTEE
Sue Gaard, MS, RN* | Katherine Hartkopf, PharmD UW Health | Kristen Panther, ANP, RN UW Health |
Michele Glynn, DNP* | Lindsey Kregel, PA UW Health | Kim Riese, MSHI UW Health |
Barbara Pinekenstein, DNP, RN-BC, FAAN* | Ann Lanham, MSN, RN UW Health | Marc Sherry, DPT UW Health |
Brooke Ramsey, MSN* | Leanne Marso, DNP, RN UW Health | Linda Sparks, MBA UW Health |
Rebecca Rankin, MS, RN* | Megan Neuman, MD UW Health | David Schneider, MD UW Health |
Thomas Brazelton, MD | Holly Pagel, MSW University of Wisconsin–Madison |
POLICY ON DISCLOSURE
It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the speakers/presenters, authors, planners, and other persons who may influence content of this accredited continuing education (CE). In addition, speakers, presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation.
For this accredited continuing education activity all relevant financial relationships have been mitigated and detailed disclosures are listed below.
*Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on, patients. The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.
The University of Wisconsin provides equal opportunities in employment and programming, including Title IX requirements. The University of Wisconsin fully complies with the legal requirements of the ADA and the rules and regulations thereof. If any participant in this educational activity is in need of accommodations, please contact info@icep.wisc.edu
Name | Role | Financial Relationship Disclosures | Discussion of Unlabeled/Unapproved uses of drugs/devices in presentation? |
Nina Berge, BA | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Thomas Brazelton, MD | Planner | No relevant relationships with ineligible companies to disclose | No |
Emily Comstock | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Sue Gaard, MS, RN | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Michele Glynn, DNP | Co-Course Director, Planner | No relevant relationships with ineligible companies to disclose | No |
Shelby Gomez, PharmD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Katherine Hartkopf, PharmD | Planner | No relevant relationships with ineligible companies to disclose | No |
Lindsey Kregel, PA | Planner | No relevant relationships with ineligible companies to disclose | No |
Ann Lanham, MSN | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Grace Leonard, EdM | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Christopher Manakas, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Leanne Marso, DNP | Planner | No relevant relationships with ineligible companies to disclose | No |
Suyapa Meza | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Tracy Mrochek, MPA, RN | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Megan Neuman, MD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Holly Pagel, MSW | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Kristen Panther, ANP | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Barb Pinekenstein, DNP | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Mariah Quinn, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Brooke Ramsey, MSN | Co-Course Director, Planner | No relevant relationships with ineligible companies to disclose | No |
Rebecca Rankin, MS | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Kim Riese, BSN, MSHI | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Joanna Ruchala, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Peggy Rynearson, BA | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Brent Schmaling | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Amy Schmitz | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
David Schneider, MD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Marc Sherry, DPT | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Linda Sparks, MBA | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Laura Stoller | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Jonathan Takahashi, MD, MPH | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Accreditation Statement
 | In support of improving patient care, the University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. |
Credit Designation Statements
American Medical Association (AMA)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.75 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAPA Credit Designation Statement
 | The University of Wisconsin–Madison ICEP has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This enduring activity is designated for 1.75 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation |
American Nurses Credentialing Center (ANCC)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.75 ANCC contact hours.
Accreditation Council for Pharmacy Education (ACPE)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.75 hour of knowledge-based CPE credit. Credit can be earned by successfully completing the activity, the assessment and the evaluation. Credit will be provided to NABP CPE Monitor within 60 days after the activity completion.
Universal Activity Number (UAN): JA0000358-0000-21-118-H04-P; JA0000358-0000-22-018-H04-P
ASWB Approved Continuing Education (ACE) – Social Work Credit
As a Jointly Accredited Organization, the University of Wisconsin – Madison ICEP is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Wisconsin–Madison ICEP maintains responsibility for this course. Social workers completing this course receive 1.75 enduring continuing education credits.
Continuing Education Units (CEUs)
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this enduring material for 1.75 continuing education units (CEUs) or 0.175 hours.
Available Credit
- 1.75 AAPA Category 1 CME
- 1.75 ACPE Contact Hours - Pharmacist
- 1.75 AMA PRA Category 1 Credit™
- 1.75 ANCC Contact Hours
- 1.75 University of Wisconsin–Madison Continuing Education Hours
- 1.75 Approved for AMA PRA Category 1 Credit™
For non-UW/UW Health and affiliates: To receive the $95 cost for all three courses (you save $10), you need to register for all three courses and use the coupon code tele21 at checkout.
QUESTIONS?
REGISTRATION
help@icep.wisc.edu or call 608-262-7226
COURSE INFORMATION
Sue Gaard, MS, RN
University of Wisconsin–Madison, School of Nursing
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