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ForwardTelehealth for the Interprofessional Team: Preparing for a Telehealth Visit
The benefits of telehealth are clear: when high-quality care is safe and convenient, people are more likely to seek it. In the wake of the COVID-19 pandemic, providers are experiencing exponential growth in patient desire for telehealth options. This course outlines the standards and best practices to use as a roadmap for designing a top-notch telehealth practice.
In this session the learner will learn about the benefits from deliberate and thoughtful preparation before a telehealth visit as well as addressing technology and roles/responsibilities distinct to the telehealth environment which are critical to providing high-quality care.
ELEMENTS OF COMPETENCE
This activity changes learner competence and focuses on these elements:
- American Board of Medical Specialties: Patient care and procedural skills and interpersonal communication skills
- National Academy of Medicine: Providing patient-centered care
- Center for the Advancement of Pharmacy Education: Communication and patient-centered care
- Interprofessional Education Collaborative and Nursing: Roles/responsibilities and teams and teamwork
Intended Audience
We designed this course for advance practice nurses, nurses, pharmacists, physicians, physician assistants, social workers, and others who use telehealth within their clinical practice.
Learning Objectives
By the end of the course, professionals as members of the healthcare team will be able to:
- Discuss best practices for preparing health care professionals and patients/families for effective and efficient telehealth visits.
- Identify challenges and opportunities for addressing patient needs across the lifespan during a telehealth visit.
- Describe the impact that patient digital literacy has on telehealth visits.
- Identify roles and responsibilities of the health care team to provide optimal health care in a telehealth environment.
- Identify technology challenges and how to proactively address them.
Agenda
Session | Learning Objectives | ||
Preparing for a Telehealth VisitPrior to a telehealth visit, both patient and provider benefit from deliberate and thoughtful preparation. Addressing technology and roles and responsibilities distinct to the telehealth environment are critical to providing high-quality care. Presenters | |||
 ~ Christopher Manakas, MD |  ~ Kim Riese, BSN, MSHI | ||
 ~ Rebecca Rankin, BSN, MS, RN, CPHQ, PMP (Facilitator) | |||
| Telehealth Considerations: Patient, Clinician, and Geographic |
| ||
| Designing for Success | |||
| Technology Troubleshooting | |||
MODERATOR & SPEAKERS
 Christopher Manakas, MD | Christopher Manakas, MD is certified by the American Board of Urology and focuses on delivering quality general urology care. His practice is broad, managing a wide variety of adult conditions. He has a demonstrated history of working in the hospital & health care industry and takes a value-driven, patient-centered approach to medical and surgical management of urologic conditions. |
 Rebecca Rankin, BSN, MS, RN, CPHQ, PMP | Rebecca Rankin, BSN, MS, RN, CPHQ, PMP is the Director of Nursing Informatics at UW Health. |
| Kim Riese, BSN, RN, MSHI is an RN Coordinator with the Telehealth Team at UW Health. After earning her Nursing degree at the University of Wisconsin-Eau Claire in 1983, Kim delivered direct patient care for many years in a variety of health care settings spanning the continuum of care. In 2008, Kim changed career paths to begin educating providers and staff in the use of electronic medical records and in 2012 earned a Masters Degree in Health Informatics. At UW Health, Kim has provided support in the clinics for providers and staff in their use of the electronic record and in 2018 stepped into her role with the Telehealth Team providing education, operational guidance, and support in the use of Telemedicine. |
PLANNING COMMITTEE
Sue Gaard, MS, RN* | Katherine Hartkopf, PharmD UW Health | Kristen Panther, ANP, RN UW Health |
Michele Glynn, DNP* | Lindsey Kregel, PA UW Health | Kim Riese, MSHI UW Health |
Barbara Pinekenstein, DNP, RN-BC, FAAN* | Ann Lanham, MSN, RN UW Health | Marc Sherry, DPT UW Health |
Brooke Ramsey, MSN* | Leanne Marso, DNP, RN UW Health | Linda Sparks, MBA UW Health |
Rebecca Rankin, MS, RN* | Megan Neuman, MD UW Health | David Schneider, MD UW Health |
Thomas Brazelton, MD | Holly Pagel, MSW University of Wisconsin–Madison |
POLICY ON DISCLOSURE
It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the speakers/presenters, authors, planners, and other persons who may influence content of this accredited continuing education (CE). In addition, speakers, presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation.
For this accredited continuing education activity all relevant financial relationships have been mitigated and detailed disclosures are listed below.
*Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on, patients. The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.
The University of Wisconsin provides equal opportunities in employment and programming, including Title IX requirements. The University of Wisconsin fully complies with the legal requirements of the ADA and the rules and regulations thereof. If any participant in this educational activity is in need of accommodations, please contact info@icep.wisc.edu
Name | Role | Financial Relationship Disclosures | Discussion of Unlabeled/Unapproved uses of drugs/devices in presentation? |
Nina Berge, BA | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Thomas Brazelton, MD | Planner | No relevant relationships with ineligible companies to disclose | No |
Emily Comstock | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Sue Gaard, MS, RN | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Michele Glynn, DNP | Co-Course Director, Planner | No relevant relationships with ineligible companies to disclose | No |
Shelby Gomez, PharmD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Katherine Hartkopf, PharmD | Planner | No relevant relationships with ineligible companies to disclose | No |
Lindsey Kregel, PA | Planner | No relevant relationships with ineligible companies to disclose | No |
Ann Lanham, MSN | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Grace Leonard, EdM | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Christopher Manakas, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Leanne Marso, DNP | Planner | No relevant relationships with ineligible companies to disclose | No |
Suyapa Meza | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Tracy Mrochek, MPA, RN | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Megan Neuman, MD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Holly Pagel, MSW | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Kristen Panther, ANP | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Barb Pinekenstein, DNP | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Mariah Quinn, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Brooke Ramsey, MSN | Co-Course Director, Planner | No relevant relationships with ineligible companies to disclose | No |
Rebecca Rankin, MS | Co-Course Director, Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Kim Riese, BSN, MSHI | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Joanna Ruchala, MD | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Peggy Rynearson, BA | UW-Madison NPD Staff | No relevant relationships with ineligible companies to disclose | No |
Brent Schmaling | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Amy Schmitz | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
David Schneider, MD | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Marc Sherry, DPT | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Linda Sparks, MBA | Planner, Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Laura Stoller | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Jonathan Takahashi, MD, MPH | Speaker/Author | No relevant relationships with ineligible companies to disclose | No |
Accreditation Statement
 | In support of improving patient care, the University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. |
Credit Designation Statements
American Medical Association (AMA)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.5 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
AAPA Credit Designation Statement
 | The University of Wisconsin–Madison ICEP has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This enduring activity is designated for 1.5 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation |
American Nurses Credentialing Center (ANCC)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.5 ANCC contact hours.
Accreditation Council for Pharmacy Education (ACPE)
The University of Wisconsin–Madison ICEP designates this enduring material for a maximum of 1.5 hour of knowledge-based CPE credit. Credit can be earned by successfully completing the activity, the assessment and the evaluation. Credit will be provided to NABP CPE Monitor within 60 days after the activity completion.
Universal Activity Number (UAN): JA0000358-0000-21-139-H04-P; JA0000358-0000-22-020-H04-P
ASWB Approved Continuing Education (ACE) – Social Work Credit
As a Jointly Accredited Organization, the University of Wisconsin – Madison ICEP is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Wisconsin–Madison ICEP maintains responsibility for this course. Social workers completing this course receive 1.5 enduring continuing education credits.
Continuing Education Units (CEUs)
The University of Wisconsin–Madison, as a member of the University Continuing Education Association (UCEA), authorizes this enduring material for 1.5 continuing education units (CEUs) or 0.15 hours.
Available Credit
- 1.50 AAPA Category 1 CME
- 1.50 ACPE Contact Hours - Pharmacist
- 1.50 AMA PRA Category 1 Credit™
- 1.50 ANCC Contact Hours
- 1.50 University of Wisconsin–Madison Continuing Education Hours
- 1.50 Approved for AMA PRA Category 1 Credit™
For non-UW/UW Health and affiliates: To receive the $95 cost for all three courses (you save $10), you need to register for all three courses and use the coupon code tele21 at checkout.
QUESTIONS?
REGISTRATION
help@icep.wisc.edu or call 608-262-7226
COURSE INFORMATION
Sue Gaard, MS, RN
University of Wisconsin–Madison, School of Nursing
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