UW Health Remarkable Healthcare Lead Level Training Quality Improvement Course - Primary Care 3

July 20, 2021 to December 14, 2021

Learning Objectives

The UW Health Remarkable Healthcare Lead Level Training Quality Improvement Course is designed to help you:
  • Demonstrate and build upon a culture of respect
  • Eliminate waste and maximize value for your customer
  • Reduce the burden of work
  • Align and focus work
  • Empower teams to continuously improve and problem-solve

Elements of Competence

This continuing education activity has been designed to change learner competence and performance, and focuses on the American Board of Medical Specialties areas of professionalism, and interpersonal and communication skills, in addition to the interprofessional competencies of communication, values, and teams/teamwork.

Target Audience

This activity is intended for health care leaders within UW Health.


Course summary
Available credit: 
  • 16.00 AMA PRA Category 1 Credit
  • 16.00 ANCC Contact Hours
  • 16.00 University of Wisconsin–Madison Continuing Education Hours
    • 16.00 Approved for AMA PRA Category 1 Credit™
Registration opens: 
Course expires: 
Event starts: 
07/20/2021 - 8:00am CDT
Event ends: 
12/14/2021 - 10:00am CST



Class 1:  Leading the Foundation of UW Health Way

  • Cultivate a culture of respect by modeling Respect for People Commitments
  • Incorporate Respect for People Commitments into your Leader Standard Work

Class 2:  Leading Respect for People - Part 1

  • Routinely use and embrace the Transformational Leadership Mindset and OARS (open-ended questions, affirming, reflective listening, and summarizing) Plus into your Leader Standard Work
  • Incorporate coaching, reinforcement, and recognition of behaviors that demonstrate Respect for People Commitments by using Transformational Leadership Mindset and OARS Plus

Class 3:  Leading Respect for People - Part 2

  • With the Transformational Leadership Mindset, use OARS Plus skills to cultivate and enhance the Respect for People Commitments and the Respect for People culture

Class 4:  Leading Continuous Improvement - Part 1

  • Manage an Improvement Idea System for teams to engage in idea generation, prioritization, and problem solving
  • Monitor improvement progress and provide an escalation structure for when additional guidance is needed
  • Use and coach to A3 Thinking

Class 5:  Leading Continuous Improvement - Part 2

  • Use and coach to 5S to achieve standardization by:
    • Applying 5S methodology to every day work
    • Maintaining the standard work resulting from 5S efforts
    • Using visual controls to maintain the standards

Class 6:  Leading Strategic Focus

  • Uses Driver Diagram and Catch-Ball to:
    • Define and cascade strategic priority work
    • Maintain focus while continually prioritizing and deselecting work
  • Use a Strategic Visual with your team at least weekly:
    • Your position's strategic goals
    • Progress over time for your goals, updated at least monthly
  • Update/Discuss Progress Towards Targets and Measures Weekly Using Leader Standard Work

Class 7:  Leading Cross-Functional Teamwork

  • Understand the value your area delivers to the customer and organization using Value Streams
  • Engage in Cross-Functional Teams to:
    • understand impacts on each other's work
    • improve the value delivered to customers
  • Monitor and improve your value streams using Real-Time Management

Class 8:  Leading Your Real-Time Management System

  • Define key metrics and information needed to run the business, that also support the Foundational Competencies
  • Manage the metrics and information above using Leader Standard Work






United States

Policy on Faculty and Sponsor Disclosure

It is the policy of the University of Wisconsin–Madison Interprofessional Continuing Education Partnership (ICEP) to identify, mitigate and disclose all relevant financial relationships with ineligible companies* held by the speakers/presenters, authors, committee members, planners, and other persons who may influence content of this accredited continuing education (CE). In addition, speakers/presenters and authors must disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation. For this accredited continuing education activity all relevant financial relationships have been mitigated.

*Ineligible companies are those whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by, or on, patients. The ACCME does not consider providers of clinical services directly to patients to be ineligible companies.


Discloser List CME Internal Report

Accreditation Statement

Jointly Accredited Provider LogoIn support of improving patient care, the University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Designation Statements



American Medical Association (AMA)

The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 16 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

American Board of Pediatrics - Part 2 MOC

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn up to 16 MOC points in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting ABP MOC credit.


American Nurses Credentialing Center (ANCC)

The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 16 ANCC contact hours.


ASWB Approved Continuing Education (ACE) Social Work Credit

As a Jointly Accredited Organization, the University of Wisconsin–Madison ICEP is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. The University of Wisconsin–Madison ICEP maintains responsibility for this course. Social workers completing this course receive 16 live continuing education credits.


Continuing Education Units (CEUs)

The University of Wisconsin–Madison ICEP, as a member of the University Professional & Continuing Education Association (UPCEA), authorizes this program for 1.6 CEUs or 16 hours.


















Available Credit

  • 16.00 AMA PRA Category 1 Credit
  • 16.00 ANCC Contact Hours
  • 16.00 University of Wisconsin–Madison Continuing Education Hours
    • 16.00 Approved for AMA PRA Category 1 Credit™


Please login or register to take this course.