Introduction to Telephone Triage (4 Hours)

February 24, 2020
Please note, registration for this course must be completed via U-Learn, you will be redirected to this page after completing the course. 

Introduction to Telephone Triage course is a four-hour classroom course designed to introduce RNs to telephone triage and provide skills and resources to practice as a telephone triage nurse. This course will provide RNs with a foundation to start their practice as a telephone triage RN. Topics covered in the course include the nursing process as it relates to telephone triage, telephone triage legal considerations, resources and tips for telephone triage and telephone triage documentation. The course ends with a 30-minute telephone triage escape room.

2020 Course Dates:
April 2, 4, & 30
May 21
June 4 & 18
July 2 & 30
August 13 & 27
September 10 & 24
October 15 & 29
November 12 & 19
December 3, 17, & 30

Target Audience

Registered Nurses who perform telephone triage in clinic.

Learning Objectives

  1. Define telephone triage
  2. Describe the use of the nursing process as it relates to telephone triage
  3. State key concepts of telephone triage 
  4. Explain legal issues related to telephone triage 
  5. List telephone triage resources
  6. Describe proper telephone triage documentation 
Course summary
Available credit: 
  • 4.00 ANCC Contact Hours
  • 4.00 University of Wisconsin–Madison Continuing Education Hours
Registration opens: 
Course expires: 
Event starts: 
02/24/2020 - 7:00am CST
Event ends: 
02/24/2020 - 12:00pm CST
Introduction to Telephone Triage15 minPresenter 1
Telephone Triage Nursing Process60 minPresenter 1
Break5 min 
Telephone Triage Tips45 minPresenters 1 & 2
Legal Implications of Telephone Triage15 minPresenter 2
Telephone Triage Resources30 minPresenter 3
Documentation Practices for Telephone Triage15 minPresenter 3
Questions/Review Materials5 minAll Presenters
Introduction to Escape Room5 min 
Escape Room Activity45 min 
Debriefing Escape Room Experience10 min 



It is the policy of the University of Wisconsin–Madison ICEP that the faculty, authors, planners, and other persons who may influence content of this CE activity disclose all relevant financial relationships with commercial interests in order to allow CE staff to identify and resolve any potential conflicts of interest. Faculty must also disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation(s).

* The ACCME defines a commercial interest as any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The ACCME does not consider providers of clinical service directly to patients to be commercial interests.

Faculty Disclosures can be viewed here.

Discloser List CME Internal Report

Faculty Disclosures can be viewed here.

Accreditation Statement

In support of improving patient care, the University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.


American Nurses Credentialing Center (ANCC) 

The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 3.5 ANCC contact hours. The University of Wisconsin-Madison School of Nursing is Iowa Board of Nursing provider 350.


The University of Wisconsin–Madison ICEP, as a member of the University Professional & Continuing Education Association (UPCEA), authorizes this program for .35 continuing education units (CEUs) or 3.5 hours. 

Available Credit

  • 4.00 ANCC Contact Hours
  • 4.00 University of Wisconsin–Madison Continuing Education Hours


Please login or register to take this course.

All registrations for this course must be completed via U-Learn. 

Registration via the ICEP Learning Portal does not officially register you for the course.