Basics of Telehealth in Practice Training

March 22, 2021


In light of the Covid-19 pandemic, providing health care via telehealth has become a necessity. The goal of this training is to orient health science students and healthcare professions about telehealth policies and practices to effectively use telehealth in their practice while providing a quality and safe experience for the patient.

Practice Gap and Needs

Cost-savings, efficiency, and accessibility were reasons listed within the 2019 iData Research report for the benefits of telemedicine. The article continues to explain the role of telemedicine can help address the reduced workforce as well as the reduced bed availability. (iData Research, 2019)

Now because of COVID-19, telemedicine has become a priority in providing healthcare during a pandemic. Health professional have had to adapt to new technologies and learn the communication skills necessary to maintain patient satisfaction using telehealth. Scott Shipman, MD, MPH, AAMC Director of Clinical Innovations stated, “It’s hard to imagine a future in which telemedicine isn’t a growing part of how we deliver care. Understanding the new skills clinicians will need - and how to best train them to use those skills - is essential to providing high-quality care and meeting the needs of tomorrows patients.” (Veringa. N.d.)

Providing quality healthcare through telemedicine requires the patient to feel comfortable and safe. “This is where training programs come in. In order to ensure a positive patient outcome and a process in which the patient and provider feel comfortable, training programs should be implemented in both medical and nursing schools, as well as hospitals and private practices.” (Wantuck, 2020)

Many health professional schools in Wisconsin have not yet included formal telemedicine training within the curriculum. Hospitals hard hit with COVID do not have the time to provide adequate training on the use of telemedicine. Yet this delivery of care is becoming a crucial, reimbursed service. Health professionals, as members of the healthcare teams, need to develop the skills to deliver effective patient care via telehealth to ensure the continued delivery of safe, effective and quality healthcare.

Participants need to know the regulatory framework, logistics, and utilization of telehealth platforms for patients, family visits, and interprofessional practice

Intended Audience

Target audience is for health care students and health care professionals needing a foundational overview of telehealth best practices.

Learning Objectives

At the conclusion of the activity, the healthcare team will be able to:

  1. Describe the history and unique factors of telehealth services as they relate to scope of practice and effective patient care.
  2. Explain the legal and regulatory layers impacting the provision of telehealth services.
  3. List key factors to consider when establishing a telehealth visit in order to ensure effective communication between provider and patient or other participants.
  4. Describe and demonstrate the key factors involved in presenting a professional, inclusive, and clinically effective patient visit through telehealth services.
Course summary
Available credit: 
  • 2.50 ACPE Contact Hours - Pharmacist
  • 2.50 AMA PRA Category 1 Credit
  • 2.50 ANCC Contact Hours
  • 2.50 ACE Credits
  • 2.50 University of Wisconsin–Madison Continuing Education Hours
    • 2.50 Approved for AMA PRA Category 1 Credit™
Registration opens: 
Course expires: 
Event starts: 
03/22/2021 - 3:00pm CDT
Event ends: 
03/22/2021 - 5:30pm CDT

Modules 1-5 is 30 minutes in length, lecture format.  Module 6 will include participant engagement including a practice presentation by students and will be held separately from the original lecture. These sessions will be set-up individually to be critiqued.

Monday, March 22, 2021

Module 1

3:00pm - 3:30pm

Introduction to Telehealth

  • Background/History
  • Advantages/Disadvantages
  • Other opportunities for telehealth
    • Scope of Practice
    • Research / Current Issues of interest

Module 2

3:30pm - 4:00 pm

Regulatory Framework and technology

  • Licensure
  • Reimbursement
  • COVID flexibility
  • Technology considerations
  • Matching technology to need(s)


4:00 pm -
4:05 pm


Module 3

4:05pm - 4:30pm

Logistics, Implementation, and Utilization

  • Mirroring Standard Practice / Workflows
  • Patient Safety
  • Local Resources
  • Contingency Plans/Emergency Procedures

Module 4

4:30pm - 4:55pm

Service Delivery

  • Clinical Expectations
    • Consent
    • Scripting
    • Cultural Compassion
  • Clinical Ethics
  • Technology-Driven Aspects
    • Camera
    • Lighting
    • Sound
  • Patient Engagement/Set-up/Acceptance


4:55pm -
5:00 pm


Module 5


Experts share experiences. Experts include: Carla Duket (Social Work); James Lokken (Pharmacy), Marcia Slattery (Physician)

  • Introductions (Name/practice/location)
  • How has telehealth changed your job/workflow change with job and other professionals.
  • What concerns did you have or others have had to telehealth and how have you overcome those concerns.
  • Share a story of utilizing telehealth.
  • What would be some key takeaways for our participants regarding implementing telehealth.
  • Q&A
Module 6

Student Engagement/Practicum

  • Practical Demonstration of Understanding – Telehealth Interprofessional Interaction
  • Students will then create a 15-minute slot for practice. Sign up details are available in the course upon registration. 
  • Must complete a Telehealth Practice Checklist.





It is the policy of the University of Wisconsin–Madison ICEP that the faculty, authors, planners, and other persons who may influence content of this CE activity disclose all relevant financial relationships with commercial interests in order to allow CE staff to identify and resolve any potential conflicts of interest. Faculty must also disclose any planned discussion of unlabeled/unapproved uses of drugs or devices during their presentation(s).

* The ACCME defines a commercial interest as any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. The ACCME does not consider providers of clinical service directly to patients to be commercial interests.

Discloser List CME Internal Report

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by the University of Wisconsin–Madison ICEP and Northeast Wisconsin AHEC. The University of Wisconsin–Madison ICEP is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team

Credit Designation Statements

Accreditation Council of Pharmacy Education (ACPE)

The University of Wisconsin–Madison ICEP designates this knowledge-based activity for a maximum of 2.50 hours of CPE credit. Credit will be provided to NABP CPE Monitor within 60 days after the activity completion.

Universal Activity Number (UAN) JA0000358-9999-21-088-L04-P

American Medical Association (AMA)

The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 2.50 AMA PRA Category 1 CreditsPhysicians should claim only the credit commensurate with the extent of their participation in the activity.

American Nurses Credentialing Center (ANCC)

The University of Wisconsin–Madison ICEP designates this live activity for a maximum of 2.50 ANCC contact hours.  

Iowa Board of Nursing accepts ANCC contact hours for nursing continuing education requirements.

Association of Social Work Boards (ASWB)

As a Jointly Accredited Organization, the University of Wisconsin-Madison ICEP is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) Program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. University of Wisconsin-Madison ICEP maintains responsibility for this course. Social workers completing the course receive 2.5 continuing education credits. 

Continuing Education Units (CEUs)

The University of Wisconsin–Madison ICEP, as a member of the University Professional & Continuing Education Association (UPCEA), authorizes this program for 0.25 continuing education units (CEUs) or 2.50 hours. 

Available Credit

  • 2.50 ACPE Contact Hours - Pharmacist
  • 2.50 AMA PRA Category 1 Credit
  • 2.50 ANCC Contact Hours
  • 2.50 ACE Credits
  • 2.50 University of Wisconsin–Madison Continuing Education Hours
    • 2.50 Approved for AMA PRA Category 1 Credit™

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